Built from official NHTSA complaint and recall data · data through 11/01/2026
Source: U.S. NHTSA complaint & recall data. Complaints are unverified reports from vehicle owners — a complaint is not a confirmed defect.
The most-reported problem — Power Train (56.4% of complaints) — is covered by 2 NHTSA recall campaigns.
Power Train complaints here are 6.6× the median for that category across the 2409 model-years tracked on this site.
1 of the 6 most-reported categories on this page are backed by a recall or open investigation; the other 5 rest on owner reports alone.
| Complaint category | Reports | Official status | Reference |
|---|---|---|---|
| Power Train | 185 · 56.4% | Recalled | Recall 20V550000 · Recall 21V011000 |
| Engine | 52 · 15.9% | No official action | — |
| Electrical System | 24 · 7.3% | No official action | — |
| Forward Collision Avoidance: Warnings | 11 · 3.4% | No official action | — |
| Seat Belts | 11 · 3.4% | No official action | — |
| Vehicle Speed Control | 11 · 3.4% | No official action | — |
Recalled = an NHTSA safety recall covers this category, so a free repair exists. Under investigation = NHTSA has an open probe but no recall yet. Investigation closed = NHTSA examined it and closed the probe — this is not a defect finding; where a closed probe led to a recall we name the campaign. Not available = recall or investigation data could not be confirmed for this vehicle — it is not a “no”. Categories are matched by NHTSA's top-level component. Check your VIN at nhtsa.gov/recalls.
Percentages are the share of the 328 complaints citing each component; one complaint can cite several components. “Unspecified / other” is NHTSA’s own catch-all category — we show it rather than hide it.
NHTSA campaign 20V550000 · 2020 · reported 09/10/2020
Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 20V575000 · 2020 · reported 09/23/2020
Reduced rearward visibility can increase the risk of a crash. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 21V011000 · 2021 · reported 01/15/2021
If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
NHTSA campaign 25V442000 · 2025 · reported 06/27/2025
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash. Recall repairs are free at authorized dealers.
PARK-IT: NO · PARK-OUTSIDE: NO · OVER-THE-AIR FIX: NO
Park it Park outside Specimen badges — shown on a recall card only when NHTSA sets the flag. None of the campaigns above carries either flag. Always check your own vehicle by VIN at nhtsa.gov/recalls.
“The contact owns a 2020 Ford Edge. The contact stated that after the dealer overfilled the engine oil during an oil change, there was smoke…”NHTSA complaint 11617204 — filed 09/30/2024 · POWER TRAIN
“2020 Ford Edge is Surging/Bucking/Jerking when you first take off at low speeds of 20mph or less. This ongoing issue could cause an accident to…”NHTSA complaint 11616550 — filed 09/26/2024 · POWER TRAIN
“The contact owns a 2020 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle was shaking and was losing motive power. The…”NHTSA complaint 11614187 — filed 09/12/2024 · POWER TRAIN
Excerpts are shortened and scrubbed of personal details; they are individual, unverified reports.
Power train issues are the most-reported category, cited in 185 of 328 NHTSA complaints (56.4%), followed by engine (52), unspecified/other issues (50), electrical system (24). Complaints are unverified owner reports.
328 complaints were on file with NHTSA as of 11/01/2026. Of those, 12 involved a crash, 1 involved a fire, and 15 reported injuries. No deaths were reported.
Yes — 4 NHTSA safety recall campaigns, including campaign 20V550000. Recall repairs are free at authorized dealers. Check your specific vehicle by VIN at nhtsa.gov/recalls.
1 of the 6 most-reported complaint categories on this page is backed by an NHTSA safety recall or open investigation; the rest are unverified owner reports. A recall means a free repair is available at authorized dealers.
No. Complaints are reports submitted by consumers to NHTSA. NHTSA does not verify individual complaints, and a complaint is not proof that a defect exists.
